Return Policy
Macmull Custom Guitars wants you to be thrilled with your new purchase. However, if you need to return an instrument, we are here to help. You can always email us at info@macmull-guitars.com.
You have the right to cancel the order without any given reason (valid only for non-custom guitar orders; custom orders are non-refundable) as long as you contact us within 14 days of receiving your guitar.
The guitar must be returned to us in its original condition, meaning it should show no signs of wear, tear, overuse, or damage.
Packing Returned Items
Please retain all the original packaging of the guitar until you have decided to keep the goods. This is very important as an additional charge will be made for items returned without the original packaging.
If you wish to return the guitar within 14 days, all items must be packed in the original packaging box with appropriate (original) internal packaging to protect the product(s) and prevent them from moving around in transit to avoid scratches or damage.
Macmull Custom Guitars cannot accept responsibility for any damaged item due to insufficient packaging, and your return will be refused or refund reduced if items are not packaged correctly.
Refund Processing
Once returned to us, we will process a full refund. Please note the cost of returning the items to us must be covered by the customer, and where goods have been damaged, marked, or show signs of excessive testing or use (outside the normal bounds of showroom use), a charge will be made to compensate for the reduction in value.
Shipping must be processed with our shipping company (DHL, UPS). Please contact us for further instructions.